Archive for October, 2011

October 24, 2011 / BPO Trends

7 Ways to be Highly Effective in the Call Center Industry

7 Ways to be Highly Effective in the Call Center Industry

The call center industry is simply a "business of effective communications". It is a business of talking, encouragement and team work. These are the 3 factors where 7 Ways to be Highly Effective in the Call Center Industry revolve around. These 7 points below are not only applicable to a certai

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October 24, 2011 / Professional Development

Attributes of a Good Call Center Manager

Attributes of a Good Call Center Manager

The shortage of excellent call center managers is hard to spot. Call centers always have someone holding that title but often they are just not the right person for the job. Fundamentally there are 2 types of call center managers; those who are more technology and process driven and those who unders

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October 24, 2011 / Business Outsourcing

June Spring Contact Solutions Acquired Biz Tel Direct

June Spring Contact Solutions Acquired Biz Tel Direct

June Spring Contact Solutions  and BizTel Direct announced that they have entered into a definitive agreement under which June Spring Contact  Solutions will acquire Biz Tel Direct.   "The acquisition of Biz Tel Direct will provide growth for June Spring Contact Solutions in the higher

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October 11, 2011 / Business Outsourcing

When Outsourcing Is The Best Solution

When Outsourcing Is The Best Solution

Business process outsourcing is all about hiring the other businesses to deliver the work to you, so that you can concentrate on the core activities of your business. The core activities have been more important for establishing a particular business in the field so proper time should be given t

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October 11, 2011 / Business Outsourcing

The Most Obvious Advantages of Outsourcing

The Most Obvious Advantages of Outsourcing

Outsourcing is a valuable strategy for achieving high performance in today’s extraordinary economy. Outsourcing has turned out to be the key to the success for many companies.   One can see economic trends heading to this direction. Most of the big companies recognize the promising

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October 11, 2011 / Customer Satisfaction

Our Attitude of Customer Service

Our Attitude of Customer Service

“Attitude is a little thing that makes a big difference.”   Projecting the right attitude when delivering exceptional customer service makes a big difference. When clients do business with us, they are going to remember us by how well they were treated and how our company fulfilled th

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October 11, 2011 / Business Outsourcing

Business Outsourcing Works Wonders!

Business Outsourcing Works Wonders!

Business outsourcing is one of the smartest ways a company can do to get a higher return on their investments. There are costs that will be cut, which is what every business strives to do on a daily basis.  When you are able to cut down on your cost of production, you become more competitive in the

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