Archive for November, 2011

November 25, 2011 / BPO Trends

How to Make Successful Telephone Sales & Appointments

How to Make Successful Telephone Sales & Appointments

The First Few Seconds are Crucial Just like you would when writing a sales letter or press release, you should fill the first few seconds with as many key words and phrases as possible to gain an immediate interest from the customer.  You may only get chance to get out two or three sentences bef

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November 25, 2011 / BPO Trends

How to Increase TeleSales

How to Increase TeleSales

The vast majority of training solutions focus on skills and tactics such as complaint handling, empathy, tone, etc. There really is no substitute for speaking to someone one-on-one since it’s the ultimate personalization tool. However, leading call centers operate differently from the rest. These

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November 25, 2011 / Uncategorized

The Value of Obtaining Telephone Skills

The Value of Obtaining Telephone Skills

Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success.   Learning and honing telephone and listening skil

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November 25, 2011 / Business Outsourcing

Guidelines in Choosing the Right Call Center Outsourcing

Guidelines in Choosing the Right Call Center Outsourcing

Call center outsourcing differs in rate and quality.  The guidelines provided below will assist you in determining which call center best suits your interest, needs and expectations. Remember that they will soon represent your Company so the selection process is very vital.   1)    

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November 21, 2011 / BPO Trends

Top 10 Tips for Getting Past the Gatekeeper

Top 10 Tips for Getting Past the Gatekeeper

The Gatekeeper' is the individual whose job it is to prevent people getting access to the Decision-Maker.  Typically, this is a personal assistant or a secretary, but in some companies, it is even the receptionist or switchboard operator. These are Top 10 Tips for Getting Past the Gatekeeper: &n

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November 21, 2011 / BPO Trends

Telesales tips to get more business and avoid rejection

Telesales tips to get more business and avoid rejection

Telemarketing, telesales, cold calling... whatever it is called, the professional use of the phone in sales is a very difficult process, not a foolish technique or gimmick. Every part of the professional telesales- telemarketing call is discussed with proven tips that can help you.   PRE-

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November 14, 2011 / Business Outsourcing

The Right Attitude in a Call Center Service Industry

The Right Attitude in a Call Center Service Industry

There are many ways good customer service can be provided to achieve happy and content business customers. And almost everyone agrees that retained customers give a business more benefit than new ones. To retain customers you can always try to know more about them, stay in touch and give them good t

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November 14, 2011 / BPO Trends

The Best Way to Approach Angry Customers

The Best Way to Approach Angry Customers

Upset or angry customers are a frequent phenomenon in call centers. A customer may have just gotten their credit card statement or electricity bill and perceived an error. This could be something as simple as an incorrect balance or questionable charge. Immediately the customer wants to take their f

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November 14, 2011 / Customer Satisfaction

How to Handle Customers on Telephone

How to Handle Customers on Telephone

The call center constitutes the heartbeat of an organization’s customer care efforts. Agents play a critical role in ensuring business success. How agents deal with consumers greatly influences an organization’s fortunes and it is only when call center operators are able to uniquely perform thei

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November 14, 2011 / Professional Development

Qualities of a Good Call Center Agent

Qualities of a Good Call Center Agent

Call centers remain central to the success of businesses because they are the nerve center of customer care, an essential requirement for maintaining existing customers while attracting new ones. Based on a study by a customer relations and marketing firm, the impact of call center services on busin

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