Archive for December, 2011

December 12, 2011 / BPO Trends

Telemarketing Best Practices

Telemarketing Best Practices

In the present market trend, there is an important need for constant improvement in customer/client communication.  Emerging of new competition, advertising and strategic marketing schemes are some of the obstacles and challenges each telemarketing company faces.  What follows are some tips to kee

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December 12, 2011 / Business Outsourcing

BPO Benefits

BPO Benefits

BPO is now being recognized as an adaptive approach to the realization of a wide array of tactical and strategic claims.  It is about optimizing business performance to attain value creation.   Major BPO Benefits   Reduce Costs One of the most important benefits and advanta

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December 12, 2011 / BPO Trends

Call Centre Style Watch Guide

Call Centre Style Watch Guide

The importance of Call centre Technology in building an effective call centre depends on many things, including the purpose of the call centre, its size, the supported channels (calls, emails, chats, faxes, etc.) and the location(s) of the call centre. A call centre can be complex and technically so

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December 12, 2011 / BPO Trends

The Dynamics of Telemarketing

The Dynamics of Telemarketing

Today, telemarketing campaigns is one of the most common form of direct marketing practiced by businesses. Despite some negative connotations, telemarketing has become extremely valuable to companies with its ability to generate leads, increase revenue, and successfully conduct market research. O

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December 12, 2011 / Business Outsourcing

CEBU as a BPO Destination

CEBU as a BPO Destination

As the local Business Process Outsourcing (BPO) industry continues to grow, the Philippines is on the fast track to becoming one of the prime outsourcing destinations in the world. Cebu City, the Queen City of the South, is considered as one of the most important BPO destinations in the country and

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December 12, 2011 / BPO Trends

Call-Centre Technology Gears

Call-Centre Technology Gears

Call centre technology tools can be a challenge to sort out. The options are numerous, attention-grabbing and often a nuisance. Still, there are a few handpicked call-centre technologies that are so powerful, so intrinsically useful, that it would be unwise not to take advantage of them. Here they a

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December 12, 2011 / Partner

Developing Partner Relations through Outsourcing

Developing Partner Relations through Outsourcing

Develop partner relations. Personal involvement and close relationships with your business partners are the greatest sales forces ever, often underestimated in the outsourcing business.  Commit yourselves, don’t be greedy to devote enough of your time and soul power to your partners. It’s not j

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December 12, 2011 / Business Outsourcing, Partner

Awesome Outsourcing Opportunities in the Philippines

Awesome Outsourcing Opportunities in the Philippines

It is clear that Philippines is now very much on the global map for outsourcing. Call centers actually began in the Philippines as plain providers of email responses and managing services. Now, the Philippines is becoming a regional and global hub for shared corporate backroom operations, especia

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