Archive for September, 2012

September 25, 2012 / Customer Satisfaction

Why You Should Take Care the Customer Experience

Why You Should Take Care the Customer Experience

A business reputation is based on the customer experience. Solving or preventing problems is just half the formula; interacting with customers is the other half. Customer service support is as essential, if not more essential than the immediate resolution of the problem. An important part of the

No Comments / Read More

September 25, 2012 / Business Outsourcing

Top 3 Reasons Clients Dislike Your Contact Center

Top 3 Reasons Clients Dislike Your Contact Center

The telephone is the most popular method for customer service. 69% of US customers still use the telephone for customer service support. In this stage of instant gratification, expectations are much higher which makes customers difficult to please. Clients are acquainted to more options, greater con

No Comments / Read More

September 21, 2012 / BPO Trends

Developing Metrics that Matter to You

Developing Metrics that Matter to You

One of the common concerns with regards to metrics in Customer Service is the Market Standards.  But does that really matter? Too many times, we get in touch with contact center companies trying to fit their company into what their Top Management believe they should be, without looking at the bi

No Comments / Read More

September 21, 2012 / Business Outsourcing

The 5 Greatest Challenges for Call Center Managers

The 5 Greatest Challenges for Call Center Managers

The call center is one of the world's most demanding work environments, and I’m stunned it did not make CareerCast’s most backbreaking job’s  list. Having to deal with upset clients, tight shift schedules, penny-pinching top management, and super high expectations are just some of the things

No Comments / Read More

September 14, 2012 / Business Outsourcing

Philippine VS. Indian Contact Center Facilities

Philippine VS. Indian Contact Center Facilities

Philippines has formally overpowered India in call center and voice related jobs as of these days, and wondering how that happened? Philippines was for 48 years colonized by the US so there is a powerful likeness and knowledge towards the United States lifestyle and many people from the Phili

No Comments / Read More

September 14, 2012 / BPO Trends

The Significance of Contact Center Scalability

The Significance of Contact Center Scalability

As a leading Contact Center company, June Spring Contact Solutions always worked for ‘added and improved’ procedures before they ever were. Customer Relationship Management (CRM) should be excellent, Automatic Call Distributor (ACD) groundwork should provide complete situational attenti

No Comments / Read More