Archive for August, 2013

August 30, 2013 / Business Outsourcing

Learning & Outsourcing

Learning & Outsourcing

The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller and smaller pieces that can be sent outside the organization and, in many instances, around the world. Not surprisingly, this trend is shifting the boundaries of organizations. Though experience and productivity

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August 27, 2013 / Business Outsourcing

Call Center Successes With New Technologies

Call Center Successes With New Technologies

Traditionally, a contact center is a way to centralize calls, reducing costs. The problem is that being stuck with this philosophy limits both the contact center potential and your investment ROI. Like the technology that powers the contact center, the thinking behind the contact center must evolve.

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