New IT Offshoring Offerings
Despite the global downturn, the IT offshoring and outsourcing services industry has continued to grow. The recession’s main effect has been heightened competition among the hundreds of IT service providers that handle a variety of tasks for global corporations.
A survey of the global IT offshoring and outsourcing industry – rising suppliers are redefining many traditional management practices; changing the long-standing model for contracting offshore services, by focusing on the quality of services delivered rather than the usual benchmarks of costs per offshore hire; collaborating with clients in new ways; and gaining more control over outsourcing strategies.
What’s more, these IT service providers are developing the broader and deeper pools of talent that global clients increasingly demand and using progressive techniques to manage and retain these workers. Perhaps this is why such companies had the highest rankings for overall client satisfaction and employee retention, logging high scores across their entire client base and showing a consistent year-on-year improvement. In another major shift, an outsourcing company can no longer win bids solely by differentiating on price, since almost all suppliers are now cost competitive.
Meanwhile, the leading providers’ characteristic practices are becoming more important. The four most important practices identified are a new delivery model for services, a greater ability to supply business expertise rather than just IT know-how, more successful talent management, and clearer metrics for judging results. We expect that these practices will become more important and widespread as clients push the offshore industry to achieve higher performance levels and provide more sophisticated offerings.
Contact us to know how June Spring Contact Solutions can help you with your business outsourcing needs. Call us at (US) 408 600 2621 or (AU) 08 6102 2621. You may also check our website here. There is never any obligation until you have found the perfect solution for your business.