Archive for October, 2013

October 31, 2013 / Business Outsourcing, Customer Satisfaction

Integrating Customer Service

Integrating Customer Service

In the “complex ecosystem” of a modern call center; one of the challenges faced is the inconsistent integration across communication channels. The transactional history and customer histories are often unavailable and inconsistent” and “ninety percent of companies do not have full integratio

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October 24, 2013 / BPO Trends, Business Outsourcing

Highly Innovative Ideas In Call Center Facility Design

Highly Innovative Ideas In Call Center Facility Design

Call center facilities are notorious for their less than inspiring and often even damaging design and aesthetics. Companies expect agents to efficiently provide exceptional customer experiences so they ought to provide them innovated facility. The poorly designed physical environment in which agents

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October 17, 2013 / Business Outsourcing, Customer Satisfaction

June Spring Contact Solutions: Business Growth Through People Capability

June Spring Contact Solutions: Business Growth Through People Capability

Employees should be trained in the corporate vision, equipped with skills for customer service support, and be taught of the details of their specific job. When you’re growing your business into new, diversified areas, you should align your business strategy with your people capability. It’s a c

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October 14, 2013 / BPO Trends, Business Outsourcing

The Philippines' Unique Call Center Culture

The Philippines’ Unique Call Center Culture

A company's culture can be a tremendous competitive advantage. It’s what retains the best staff, motivates the right behavior, encourages quality customer service and drives the business forward. Most important, unlike products and services which can be copied, corporate culture cannot be replicat

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October 11, 2013 / Business Outsourcing, Customer Satisfaction

Ways To Improve The Customer Experience

Ways To Improve The Customer Experience

Even though the end of the year is approaching, there’s still tons of time to discuss the 2013 tends in customer experience. The truth is that consumer expectations are continuously changing and organizations need to stay up to par. Most companies will use the customer experience as a way of keepi

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October 7, 2013 / BPO Trends, Business Outsourcing

June Spring Contact Solutions’ BPO Advantages

June Spring Contact Solutions’ BPO Advantages

Since it started, June Spring Contact Solutions continue to employ highly competitive call center techniques to be a forerunner of the contact center industry. Given the stern competition among Philippine call centers, it remains above the competition by utilizing the following methods: Hands-on

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