Archive for November, 2013

November 29, 2013 / BPO Trends, Business Outsourcing

Phone-Based Customer Support Best Practices

Phone-Based Customer Support Best Practices

Landing a customer is only half the battle. Keeping the customer is the other half. One of the most influential factors driving customer retention is the quality of customer service support they provide. Providing top notch customer support will add incredible value to your company, increase brand a

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November 21, 2013 / BPO Trends, Business Outsourcing

The Goals Of All Customer Interactions

The Goals Of All Customer Interactions

When consumers interact with a customer service support, they have certain expectations. In most cases, companies do a good job of meeting these expectations. Companies usually work to achieve the following goals and positively impact the consumers’ purchasing behavior. These goals are: Make

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November 15, 2013 / BPO Trends, Business Outsourcing

Customer Loyalty: Starring The Sales Team

Customer Loyalty: Starring The Sales Team

When thinking about who in the organization has the biggest role in creating loyal customers, we typically think of the after-sale service and customer service support teams. But the sales team has a critical role to play as well. What are some of the key components of the sales experience that will

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November 7, 2013 / BPO Trends, Business Outsourcing

Skills You Need To Be Successful In The Workplace

Skills You Need To Be Successful In The Workplace

It takes more than good customer service skills to succeed in a Philippine call center. Though it is very important, there are other things that will make you successful and important in any workplace setting. A typical Philippine call center outsourcing facility has over 100 employees. If you do

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