Archive for January, 2014

January 30, 2014 / BPO Trends, Business Outsourcing

Handling Customer Support Desk Effectively Through Outsourcing

Handling Customer Support Desk Effectively Through Outsourcing

Your customers are the main substance of your company’s existence. So, it is just right to give them the highest quality customer service you can provide. Continuous communication accessibility thru various channels should be in place. Most often, customer service is handled more successfully when

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January 30, 2014 / BPO Trends, Business Outsourcing

Fostering Business Growth With Outsourcing

Fostering Business Growth With Outsourcing

More and more companies are now progressively using outsourcing to expand their business geographically and to gain global popularity. Below are main advantages of outsourcing that promote business growth. Reduced Cost. By spending only 20% to offshore employee resourcing, against the 80% to hire

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January 24, 2014 / BPO Trends, Business Outsourcing

Managing Your Company’s IT Processes Effectively

Managing Your Company’s IT Processes Effectively

Usually, a company that wants to reduce their costs would take to outsourcing. IT outsourcing involves the delegation of the IT task of a company to an IT-specialized company either in the same country or offshore. Most aspect of an organization’s IT tasks can be outsourced like website developmen

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January 24, 2014 / BPO Trends, Business Outsourcing

Get A Virtual Assistant For Your Business Processes

Get A Virtual Assistant For Your Business Processes

Outsourcing cater a wide range of offshore business services. You can get your business tasks performed in the shortest time possible with a reduced cost by hiring a virtual assistant. As you consider the low service fee charged, you will greatly amaze by the quality of service provided by these off

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January 17, 2014 / Business Outsourcing, Customer Satisfaction

How Technological Innovation Enhance a Business

How Technological Innovation Enhance a Business

Many years ago, there was still no e-mail, internet, telecommunications, and mobile phones. Now communications are done fast, loads of details move through e-mail and the internet and highly efficient tools are in the hands of entrepreneurs and employees. Technological innovations have enhanced busi

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January 17, 2014 / Business Outsourcing, Customer Satisfaction

Expand Globally Through Telecalling

Expand Globally Through Telecalling

Expanding your business to another country is not easy, as one is not certain how the items will be accepted. Prior to investing money for putting business in another country, it's good to evaluate consumer interests and understand more your product demand. Telecalling is one of the cost-effective r

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January 10, 2014 / BPO Trends, Business Outsourcing

Gain Benefits When Outsourcing Your IT Services

Gain Benefits When Outsourcing Your IT Services

When you start outsourcing your IT services, you immediately gained the following benefits: Reduce Labor Costs. Outsourcing services offer a broader range of skills and experience at a reduced cost while eliminating the need for recruiting, qualifying and training of your IT resources. Choose

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

Characteristics Of Virtual Contact Center Solutions Providers

Characteristics Of Virtual Contact Center Solutions Providers

Outsourcing contact centers has been a firm for many organizations. Unfortunately there are companies that have had unpleasant experiences with outsource companies and even pulled their customer contact service in-house. Especially when customer experience is such a critical component of building a

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

The Advantages Of Mobile Customer Service Solutions

The Advantages Of Mobile Customer Service Solutions

The increasing use of mobile devices has greatly affected customer expectations. A study on mobile customers and customer care showed the growing significance of mobile customer service options. This has led many companies to release mobile customer care solutions for businesses. The improved rel

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

Achieving Call Volume Milestone

Achieving Call Volume Milestone

Given today’ customers wanting to manage their transactions, many companies are adopting solutions for customer self-service to improve their customer satisfaction support services scores. June Spring Contact Solutions’ IVR technology-supported customer self-service solutions made a knowledge-in

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January 2, 2014 / BPO Trends, Business Outsourcing

6 Steps For Improving Customer Satisfaction

6 Steps For Improving Customer Satisfaction

Generally, we will have Sales Professionals, Network Engineers, Account Managers and other administrative resources. For many of us, the mentality is that every person is a Customer Service resource. This is fine enough, except that sometimes we might forget to spend time training our team on the sk

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January 2, 2014 / Business Outsourcing, Customer Satisfaction

5 Best Practices On Customer Service For IT

5 Best Practices On Customer Service For IT

There are a lot of resources available for organizations to improve their standards of customer service but it seem that so many consumers are still dissatisfied. A popular opinion maintains that technology is to blame. With IT progressing, communication had create difficulties for someone and busin

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