Ways Technology Can Improve Customer Service
Today, Technology serve as the world’s economic growth engine which increasingly emerging all around us. Companies are now advertising through social media, like Facebook and blogs, were customers are using online platforms to shop, compare, recommend or review products and services.
One area where this could not be truer is the realm of customer service. Customer service is an essential asset of a company that is largely responsible for generating customer satisfaction, loyalty, and company revenue.
Your company is probably already on Facebook and Twitter. You have a website and perhaps a blog as well. If your website offers an online chat service for resolving customer issues and customer service to contact directly, even better.
If your company has it covered, it’s always a good practice to check whether you’re taking on these three initiatives:
Hire an Expert for Social Media. It helps to have somebody who knows their stuff responding to customers directly. An example is to approach an outsourcing company which can greatly help and reduce your cost rather than an in-house employee. In the event that your brand’s social media platform are teeming with people all prepared and ready to help, then customers are less likely to post unspecific comments either by means of Facebook or Twitter.
Help Customers Help Themselves. Social media is an incredible approach to share and exchange information, so use your platforms to post or share external assets that will engage customers to become their own source of information.
Customer Service Support: On-The-Go. Many companies are taking their customer service mobile, creating a chat support service or a business account just like Skype in order to expand customer service support. On the other hand, customers can easily download the app on their mobile phones. If this is not you, its time you got on the latest trend.
Technology and social media need not be an overwhelming thing. They ought to be harnessed and explore with a specific goal to give the best customer service.
To find out more about how June Spring Contact Solutions can help you with your customer service needs, call us at (US) 408 600 2621 or (AU) 08 6102 5588. You may also check our website here. There is never any obligation until you have found the perfect solution for your business.