Archive for September, 2014

September 26, 2014 / call center, virtual assistance, virtual assistant

Essential Benefits of Having a Virtual Call Center

Essential Benefits of Having a Virtual Call Center

A virtual call center is a call center that can function utilizing the Internet as their infrastructure. The virtual call center agents are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Thus, all call centers require a call center s

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September 19, 2014 / Uncategorized

Reduce Agent's Time on Spending Data Entry

Reduce Agent’s Time on Spending Data Entry

Data entry is vital to customer service, however it can likewise be consuming and inefficient. So, we will impart some tips to decrease the time agents spend on data entry. 1. Step back and discover the wasted time. The information that is manually input during wrap-up is hugely critical to learn

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September 12, 2014 / data entry, data management

Best Practices for a Better Data Management

Best Practices for a Better Data Management

With the continued threats to business information and news stories detailing the negative impacts of data loss, numerous organizations keep on leaving themselves vulnerable to such IT disasters. The primary issue for companies is the sheer volume of the data they create, and accordingly, must cover

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September 5, 2014 / customer satisfaction support services

How to Handle an Angry Customers in a Call Center

How to Handle an Angry Customers in a Call Center

Facing off with a shouting, unreasonable, irrational customer shows the ultimate test of any representative's service skills. It can take you to your breaking point in case you're not careful. Staying grounded and above the fray obliges you to discover inner quality, and persevere beyond the initial

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