Archive for July, 2015

July 31, 2015 / Customer Satisfaction, customer satisfaction support services, customer service support

3 Important Ways in Making Customer Satisfied

3 Important Ways in Making Customer Satisfied

Is customer satisfaction important? Yes, it is very essential and it plays a vital role in your business. The more satisfied customer, the more customers you will have, the revenue and customer loyalty will increase. By your customers, you’ll learn what you could be doing better. You can have a ch

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July 20, 2015 / technical service support, technical support services

The Key to Have an Effective Live Chat Support

The Key to Have an Effective Live Chat Support

There are plenty of ways to contact a company. However, live chat with remote control is a great tool for customer because you will no longer, spend more time navigating phone trees and waiting on hold. Customers can get the satisfaction they want because through live chat tech support they can prov

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July 6, 2015 / outsourcing company, outsourcing services

Outsourcing : 3 Steps for Managing Liability

Outsourcing : 3 Steps for Managing Liability

Below are the steps in handling liability in multi-sourced environments. First, Have an Agreement Documented agreements (Eg. contracts) obligate service providers to work together at an operational level. It should address end-to-end service levels, limits liability and governance mechanisms

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