Archive for June, 2016

June 21, 2016 / Uncategorized

6 Reasons Why a Call Center Job Is Awesome

6 Reasons Why a Call Center Job Is Awesome

The call center industry is positively doing well and is considered as a rival for some global company because of its steady income and great compensation which some traditional companies cannot propose to their staffs. Here are some reasons that might attract you to work in a call center industry.

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June 3, 2016 / Uncategorized

Effects of Call Center Quality Monitoring

Effects of Call Center Quality Monitoring

The purpose of monitoring call centers is to make sure that the metrics of performance and the quality of service being handled by the customer service representative are carefully met. For any call center company, it is better to set up this kind of program so that the metrics and the feedback on c

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