Archive for the BPO Trends Category

February 13, 2017 / best contact center, best contact solutions, best customer service support, BPO Trends

5 Customer Service Strategies for 2017

5 Customer Service Strategies for 2017

The perfect time for improvement throughout the whole year starts now. The year 2016 offers more exciting development across organizations that declare the importance of customer service. With technology and its critical role in customer service is believed to be growing this year especially on c

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May 30, 2014 / best contact center, best contact solutions, best customer service support, best outsourcing company, billing collection services, BPO Trends, Business Outsourcing, call center, communication support services, contact center, contact center companies, contact solutions, contact solutions provider, Customer Satisfaction, customer satisfaction support services

How to Provide a Remarkable Customer Service Experience

How to Provide a Remarkable Customer Service Experience

Simply offering valuable or great products is not enough in ensuring your business is successful. Your customer service support must be up there at the highest priority of the list. Understanding your customers need and there complaints, knowing how to converse with them, will guarantee that th

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January 30, 2014 / BPO Trends, Business Outsourcing

Handling Customer Support Desk Effectively Through Outsourcing

Handling Customer Support Desk Effectively Through Outsourcing

Your customers are the main substance of your company’s existence. So, it is just right to give them the highest quality customer service you can provide. Continuous communication accessibility thru various channels should be in place. Most often, customer service is handled more successfully when

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January 30, 2014 / BPO Trends, Business Outsourcing

Fostering Business Growth With Outsourcing

Fostering Business Growth With Outsourcing

More and more companies are now progressively using outsourcing to expand their business geographically and to gain global popularity. Below are main advantages of outsourcing that promote business growth. Reduced Cost. By spending only 20% to offshore employee resourcing, against the 80% to hire

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January 24, 2014 / BPO Trends, Business Outsourcing

Managing Your Company’s IT Processes Effectively

Managing Your Company’s IT Processes Effectively

Usually, a company that wants to reduce their costs would take to outsourcing. IT outsourcing involves the delegation of the IT task of a company to an IT-specialized company either in the same country or offshore. Most aspect of an organization’s IT tasks can be outsourced like website developmen

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January 24, 2014 / BPO Trends, Business Outsourcing

Get A Virtual Assistant For Your Business Processes

Get A Virtual Assistant For Your Business Processes

Outsourcing cater a wide range of offshore business services. You can get your business tasks performed in the shortest time possible with a reduced cost by hiring a virtual assistant. As you consider the low service fee charged, you will greatly amaze by the quality of service provided by these off

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January 10, 2014 / BPO Trends, Business Outsourcing

Gain Benefits When Outsourcing Your IT Services

Gain Benefits When Outsourcing Your IT Services

When you start outsourcing your IT services, you immediately gained the following benefits: Reduce Labor Costs. Outsourcing services offer a broader range of skills and experience at a reduced cost while eliminating the need for recruiting, qualifying and training of your IT resources. Choose

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January 2, 2014 / BPO Trends, Business Outsourcing

6 Steps For Improving Customer Satisfaction

6 Steps For Improving Customer Satisfaction

Generally, we will have Sales Professionals, Network Engineers, Account Managers and other administrative resources. For many of us, the mentality is that every person is a Customer Service resource. This is fine enough, except that sometimes we might forget to spend time training our team on the sk

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December 20, 2013 / BPO Trends, Business Outsourcing

Outsourcing On Customer Service Productivity

Outsourcing On Customer Service Productivity

The Internet has brought outsourcing for every company to save costs and time, enabling companies improve customer service support and enhance the customer experience. Sad to note that the safety measures to good customer service were not properly maintained in every outsourcing dealings and service

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December 20, 2013 / BPO Trends, Business Outsourcing

Handling Employee Relationship In Outsourcing

Handling Employee Relationship In Outsourcing

In the present business situation, outsourcing to a third party is so common as it give companies the possibility of a reduced costs, enhance productivity and pay more attention on primary capabilities. Outsourcing is considered to provide more savings and control and also help companies to do well

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December 13, 2013 / BPO Trends, Business Outsourcing

Philippine Outsourcing Companies Aim For Quality Manpower

Philippine Outsourcing Companies Aim For Quality Manpower

Philippines is known as the best place for call center outsourcing, and the unchanging development of the Business Process Outsourcing (BPO) industry needs the country’s manpower to support this development. Globally renowned as a call center hub, the Philippines is assumed to have call center

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December 13, 2013 / BPO Trends, Business Outsourcing

Brighter Horizon For Phil Call Center Industry

Brighter Horizon For Phil Call Center Industry

The call center industry has gained much attention from various countries and has showed spectacular results on all levels of performance. It becomes an ideal trend for business owners, employers, employees, national economies, entrepreneurs, and others. In the Philippine call center industry, ad

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December 5, 2013 / BPO Trends, Business Outsourcing

Good Vendor And Client Relationships

Good Vendor And Client Relationships

Maintaining a good connection is essential in an outsourcing project. Additionally, having a broad understanding of the project as well as a long lasting vision of the project and always keeping the customer’s needs in mind. For example, many of our providers facilitate professionals to be part of

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