Archive for the BPO Trends Category

November 29, 2013 / BPO Trends, Business Outsourcing

Phone-Based Customer Support Best Practices

Phone-Based Customer Support Best Practices

Landing a customer is only half the battle. Keeping the customer is the other half. One of the most influential factors driving customer retention is the quality of customer service support they provide. Providing top notch customer support will add incredible value to your company, increase brand a

No Comments / Read More

November 21, 2013 / BPO Trends, Business Outsourcing

The Goals Of All Customer Interactions

The Goals Of All Customer Interactions

When consumers interact with a customer service support, they have certain expectations. In most cases, companies do a good job of meeting these expectations. Companies usually work to achieve the following goals and positively impact the consumers’ purchasing behavior. These goals are: Make

No Comments / Read More

November 15, 2013 / BPO Trends, Business Outsourcing

Customer Loyalty: Starring The Sales Team

Customer Loyalty: Starring The Sales Team

When thinking about who in the organization has the biggest role in creating loyal customers, we typically think of the after-sale service and customer service support teams. But the sales team has a critical role to play as well. What are some of the key components of the sales experience that will

No Comments / Read More

November 7, 2013 / BPO Trends, Business Outsourcing

Skills You Need To Be Successful In The Workplace

Skills You Need To Be Successful In The Workplace

It takes more than good customer service skills to succeed in a Philippine call center. Though it is very important, there are other things that will make you successful and important in any workplace setting. A typical Philippine call center outsourcing facility has over 100 employees. If you do

No Comments / Read More

October 24, 2013 / BPO Trends, Business Outsourcing

Highly Innovative Ideas In Call Center Facility Design

Highly Innovative Ideas In Call Center Facility Design

Call center facilities are notorious for their less than inspiring and often even damaging design and aesthetics. Companies expect agents to efficiently provide exceptional customer experiences so they ought to provide them innovated facility. The poorly designed physical environment in which agents

No Comments / Read More

October 14, 2013 / BPO Trends, Business Outsourcing

The Philippines' Unique Call Center Culture

The Philippines’ Unique Call Center Culture

A company's culture can be a tremendous competitive advantage. It’s what retains the best staff, motivates the right behavior, encourages quality customer service and drives the business forward. Most important, unlike products and services which can be copied, corporate culture cannot be replicat

No Comments / Read More

October 7, 2013 / BPO Trends, Business Outsourcing

June Spring Contact Solutions’ BPO Advantages

June Spring Contact Solutions’ BPO Advantages

Since it started, June Spring Contact Solutions continue to employ highly competitive call center techniques to be a forerunner of the contact center industry. Given the stern competition among Philippine call centers, it remains above the competition by utilizing the following methods: Hands-on

No Comments / Read More

September 27, 2013 / BPO Trends, Business Outsourcing

Keeping Inbound Telemarketing Skills Sharp

Keeping Inbound Telemarketing Skills Sharp

Skills erosion isn't just a nightmare for the unemployed. It happens to everyone in the labor force, even those in active telemarketing services. Whether you’re a telemarketer yourself or you’re handling a team of reps, the way down the learning curve is more slippery than you think. It gets

No Comments / Read More

September 10, 2013 / BPO Trends, Business Outsourcing

Say YES To Multimedia Development Outsourcing

Say YES To Multimedia Development Outsourcing

We have entered the era of globalized information technology interaction where multimedia development outsourcing has become the trend. In the Philippines, offshoring multimedia design is breaking through since Filipinos have gone technologically interactive and receptive of technological advancemen

No Comments / Read More

January 4, 2013 / BPO Trends, Business Outsourcing

Call Center Data Analysis

Call Center Data Analysis

Analytical minded people love to get their hands on data. Especially when that data is untapped; perhaps tracked and reported but never truly understood or implemented in any meaningful way. This is often the case we experience in a call center, where agents and managers suffer from information over

No Comments / Read More

October 25, 2012 / BPO Trends, Business Outsourcing, Customer Satisfaction

The  Features of a Highly Effective Outbound Care

The Features of a Highly Effective Outbound Care

Engagement and Customer Retention has been one of the key main concerns for a customer care company. To enhance relationship with customers at range, some contact center companies are switching to interactive voice response (IVR) solutions. However, badly implemented outreach can push away customers

No Comments / Read More

October 25, 2012 / BPO Trends, Business Outsourcing

CRM Best Practices on Call Centers

CRM Best Practices on Call Centers

Utilizing voice recordings for  Real-time Business Intelligence? Most contact center companies actively capture customer communications, yet this information remains ineffective until it has been examined – a process that can be time-consuming. And most managers have the capacity only to evaluate

No Comments / Read More

October 12, 2012 / BPO Trends, Customer Satisfaction

Is Traditional Customer Service Still Effective?

Is Traditional Customer Service Still Effective?

We may be aware that people are usually dissatisfied with the customer service support they receive from the companies which they do business with. Studies show that most of the people didn’t get the kind of service they think they deserve. Complaints include not being able to find answers on comp

No Comments / Read More

« Older Entries   Newer Entries »