Archive for the Business Outsourcing Category

October 17, 2013 / Business Outsourcing, Customer Satisfaction

June Spring Contact Solutions: Business Growth Through People Capability

June Spring Contact Solutions: Business Growth Through People Capability

Employees should be trained in the corporate vision, equipped with skills for customer service support, and be taught of the details of their specific job. When you’re growing your business into new, diversified areas, you should align your business strategy with your people capability. It’s a c

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October 14, 2013 / BPO Trends, Business Outsourcing

The Philippines' Unique Call Center Culture

The Philippines’ Unique Call Center Culture

A company's culture can be a tremendous competitive advantage. It’s what retains the best staff, motivates the right behavior, encourages quality customer service and drives the business forward. Most important, unlike products and services which can be copied, corporate culture cannot be replicat

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October 11, 2013 / Business Outsourcing, Customer Satisfaction

Ways To Improve The Customer Experience

Ways To Improve The Customer Experience

Even though the end of the year is approaching, there’s still tons of time to discuss the 2013 tends in customer experience. The truth is that consumer expectations are continuously changing and organizations need to stay up to par. Most companies will use the customer experience as a way of keepi

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October 7, 2013 / BPO Trends, Business Outsourcing

June Spring Contact Solutions’ BPO Advantages

June Spring Contact Solutions’ BPO Advantages

Since it started, June Spring Contact Solutions continue to employ highly competitive call center techniques to be a forerunner of the contact center industry. Given the stern competition among Philippine call centers, it remains above the competition by utilizing the following methods: Hands-on

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September 27, 2013 / BPO Trends, Business Outsourcing

Keeping Inbound Telemarketing Skills Sharp

Keeping Inbound Telemarketing Skills Sharp

Skills erosion isn't just a nightmare for the unemployed. It happens to everyone in the labor force, even those in active telemarketing services. Whether you’re a telemarketer yourself or you’re handling a team of reps, the way down the learning curve is more slippery than you think. It gets

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September 12, 2013 / Business Outsourcing

New IT Offshoring Offerings

New IT Offshoring Offerings

Despite the global downturn, the IT offshoring and outsourcing services industry has continued to grow. The recession’s main effect has been heightened competition among the hundreds of IT service providers that handle a variety of tasks for global corporations. A survey of the global IT offsho

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September 10, 2013 / BPO Trends, Business Outsourcing

Say YES To Multimedia Development Outsourcing

Say YES To Multimedia Development Outsourcing

We have entered the era of globalized information technology interaction where multimedia development outsourcing has become the trend. In the Philippines, offshoring multimedia design is breaking through since Filipinos have gone technologically interactive and receptive of technological advancemen

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August 30, 2013 / Business Outsourcing

Learning & Outsourcing

Learning & Outsourcing

The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller and smaller pieces that can be sent outside the organization and, in many instances, around the world. Not surprisingly, this trend is shifting the boundaries of organizations. Though experience and productivity

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August 27, 2013 / Business Outsourcing

Call Center Successes With New Technologies

Call Center Successes With New Technologies

Traditionally, a contact center is a way to centralize calls, reducing costs. The problem is that being stuck with this philosophy limits both the contact center potential and your investment ROI. Like the technology that powers the contact center, the thinking behind the contact center must evolve.

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January 4, 2013 / Business Outsourcing

Tips To Do This Year for Contact Centre Managers

Tips To Do This Year for Contact Centre Managers

Wanting to improve a contact center?  Please check out below top tips for contact center managers. Define what a good job looks like: If you want to coach and manage your call center team leaders to deliver ever increasing performance, then take time out to define what ‘good’ looks like to y

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January 4, 2013 / Business Outsourcing, Customer Satisfaction

Effective Tips for Improving Customer Experience

Effective Tips for Improving Customer Experience

Contact center companies have a clear opportunity to improve customer experience in a multi-channel world. Here are 5 help tips to shape the customer experience: Listen to your customers. 75% of customers say that in the past year the quality of customer service provided by companies has stayed t

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January 4, 2013 / Business Outsourcing, Customer Satisfaction

Customer Service Perfect for Mobile Users

Customer Service Perfect for Mobile Users

The prevalence of smartphones, tablets, and other mobile devices is on the rise, and the customer service industry must adapt to this new way of doing business. A recent survey found that about 57% of customers are likely to use a smart phone app for customer service. That’s a growing number that

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January 4, 2013 / BPO Trends, Business Outsourcing

Call Center Data Analysis

Call Center Data Analysis

Analytical minded people love to get their hands on data. Especially when that data is untapped; perhaps tracked and reported but never truly understood or implemented in any meaningful way. This is often the case we experience in a call center, where agents and managers suffer from information over

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