Archive for the Customer Satisfaction Category

October 17, 2013 / Business Outsourcing, Customer Satisfaction

June Spring Contact Solutions: Business Growth Through People Capability

June Spring Contact Solutions: Business Growth Through People Capability

Employees should be trained in the corporate vision, equipped with skills for customer service support, and be taught of the details of their specific job. When you’re growing your business into new, diversified areas, you should align your business strategy with your people capability. It’s a c

No Comments / Read More

October 11, 2013 / Business Outsourcing, Customer Satisfaction

Ways To Improve The Customer Experience

Ways To Improve The Customer Experience

Even though the end of the year is approaching, there’s still tons of time to discuss the 2013 tends in customer experience. The truth is that consumer expectations are continuously changing and organizations need to stay up to par. Most companies will use the customer experience as a way of keepi

No Comments / Read More

January 4, 2013 / Business Outsourcing, Customer Satisfaction

Effective Tips for Improving Customer Experience

Effective Tips for Improving Customer Experience

Contact center companies have a clear opportunity to improve customer experience in a multi-channel world. Here are 5 help tips to shape the customer experience: Listen to your customers. 75% of customers say that in the past year the quality of customer service provided by companies has stayed t

No Comments / Read More

January 4, 2013 / Business Outsourcing, Customer Satisfaction

Customer Service Perfect for Mobile Users

Customer Service Perfect for Mobile Users

The prevalence of smartphones, tablets, and other mobile devices is on the rise, and the customer service industry must adapt to this new way of doing business. A recent survey found that about 57% of customers are likely to use a smart phone app for customer service. That’s a growing number that

No Comments / Read More

October 25, 2012 / Business Outsourcing, Customer Satisfaction

Customer Satisfaction: Contact Center’s Lifeline

Customer Satisfaction: Contact Center’s Lifeline

Most of us are familiar with the game show "Who Wants to be a Millionaire" that offered a lifeline to its participants to help them with challenging questions. The concept was for the contestant to contact their wittiest buddy, and see if they could help them in their pursuit to take home $1 million

No Comments / Read More

October 25, 2012 / BPO Trends, Business Outsourcing, Customer Satisfaction

The  Features of a Highly Effective Outbound Care

The Features of a Highly Effective Outbound Care

Engagement and Customer Retention has been one of the key main concerns for a customer care company. To enhance relationship with customers at range, some contact center companies are switching to interactive voice response (IVR) solutions. However, badly implemented outreach can push away customers

No Comments / Read More

October 12, 2012 / Business Outsourcing, Customer Satisfaction

Call Center VS. Customer Center

Call Center VS. Customer Center

Have you experienced a negative “call center” experience? There are some instances that you call a company with a valid complaint or question, but put on hold several times, often receive a cold, and impersonal response. We later find out that the person taking our calls is unhelpful, and doesn

No Comments / Read More

October 12, 2012 / BPO Trends, Customer Satisfaction

Is Traditional Customer Service Still Effective?

Is Traditional Customer Service Still Effective?

We may be aware that people are usually dissatisfied with the customer service support they receive from the companies which they do business with. Studies show that most of the people didn’t get the kind of service they think they deserve. Complaints include not being able to find answers on comp

No Comments / Read More

October 4, 2012 / Customer Satisfaction

5 Essential Facts on Customer Service for Call Centers

5 Essential Facts on Customer Service for Call Centers

Due to vast changes in technology, social media and consumer behavior, only the best businesses can sustain as the customer service expectations continue to arise. Providing best customer service support results to customer’s loyalty and ultimately higher profits. In order to succeed with this

No Comments / Read More

September 25, 2012 / Customer Satisfaction

Why You Should Take Care the Customer Experience

Why You Should Take Care the Customer Experience

A business reputation is based on the customer experience. Solving or preventing problems is just half the formula; interacting with customers is the other half. Customer service support is as essential, if not more essential than the immediate resolution of the problem. An important part of the

No Comments / Read More

November 14, 2011 / Customer Satisfaction

How to Handle Customers on Telephone

How to Handle Customers on Telephone

The call center constitutes the heartbeat of an organization’s customer care efforts. Agents play a critical role in ensuring business success. How agents deal with consumers greatly influences an organization’s fortunes and it is only when call center operators are able to uniquely perform thei

No Comments / Read More

October 11, 2011 / Customer Satisfaction

Our Attitude of Customer Service

Our Attitude of Customer Service

“Attitude is a little thing that makes a big difference.”   Projecting the right attitude when delivering exceptional customer service makes a big difference. When clients do business with us, they are going to remember us by how well they were treated and how our company fulfilled th

No Comments / Read More

  Newer Entries »