Archive for the Uncategorized Category

July 11, 2016 / Uncategorized

How Call Center Agents Spent Their Time Behind Delivering Satisfying Customer Service

How Call Center Agents Spent Their Time Behind Delivering Satisfying Customer Service

It is not that easy working in a call center, in fact, it is a stressful work and has many challenges to face. Even if it is considered as one of the highest paid job, it is inevitable to play tricks around while on duty and some managers know about all of those sneaky things the agents are doing. H

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June 21, 2016 / Uncategorized

6 Reasons Why a Call Center Job Is Awesome

6 Reasons Why a Call Center Job Is Awesome

The call center industry is positively doing well and is considered as a rival for some global company because of its steady income and great compensation which some traditional companies cannot propose to their staffs. Here are some reasons that might attract you to work in a call center industry.

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June 3, 2016 / Uncategorized

Effects of Call Center Quality Monitoring

Effects of Call Center Quality Monitoring

The purpose of monitoring call centers is to make sure that the metrics of performance and the quality of service being handled by the customer service representative are carefully met. For any call center company, it is better to set up this kind of program so that the metrics and the feedback on c

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May 20, 2016 / Uncategorized

Simple Ways How To Get Rid Of Stress At Work

Simple Ways How To Get Rid Of Stress At Work

Many people consider their lifestyles affect their well-being, it can be pressured at work, or the management help reduce the impacts of stress in the workplace. Well, working in a stressful environment like call center is a contributing factor everyone should deal, as long as the management can fin

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May 6, 2016 / Uncategorized

How to Handle Customer Complaints in a Contact Center

How to Handle Customer Complaints in a Contact Center

One critical challenge for any contact center is to resolve customer complaints and must be dealt with a customer service representative or managers. Although it is a challenge for any in the organization, but it is also an opportunity for the management to sort out problems dealing with different k

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September 19, 2014 / Uncategorized

Reduce Agent's Time on Spending Data Entry

Reduce Agent’s Time on Spending Data Entry

Data entry is vital to customer service, however it can likewise be consuming and inefficient. So, we will impart some tips to decrease the time agents spend on data entry. 1. Step back and discover the wasted time. The information that is manually input during wrap-up is hugely critical to learn

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November 25, 2011 / Uncategorized

The Value of Obtaining Telephone Skills

The Value of Obtaining Telephone Skills

Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success.   Learning and honing telephone and listening skil

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