April 10, 2012 / Business Outsourcing

Outcome Driven BPO

Outcome Driven BPO

Today, experienced buyers of BPO expect significantly more from their BPO provider and are far savvier when it comes to evaluating potential providers. A paradigm shift in the provision and pricing of BPO services has occurred, where buyers demand and expect greater value for their outsourcing dolla...

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April 10, 2012 / BPO Trends

2012 BPO Trends

2012 BPO Trends

Competition in the business processing outsourcing in the region is likely to take shape this year as firms gear up for huge opportunities that have come with advanced technology. Today, the country is seen as one of the fastest growing BPO centres in the world. Advancements in technology will drast...

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December 12, 2011 / BPO Trends

Telemarketing Best Practices

Telemarketing Best Practices

In the present market trend, there is an important need for constant improvement in customer/client communication.  Emerging of new competition, advertising and strategic marketing schemes are some of the obstacles and challenges each telemarketing company faces.  What follows are some tips to kee...

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December 12, 2011 / Business Outsourcing

BPO Benefits

BPO Benefits

BPO is now being recognized as an adaptive approach to the realization of a wide array of tactical and strategic claims.  It is about optimizing business performance to attain value creation.   Major BPO Benefits   Reduce Costs One of the most important benefits and advanta...

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December 12, 2011 / BPO Trends

Call Centre Style Watch Guide

Call Centre Style Watch Guide

The importance of Call centre Technology in building an effective call centre depends on many things, including the purpose of the call centre, its size, the supported channels (calls, emails, chats, faxes, etc.) and the location(s) of the call centre. A call centre can be complex and technically so...

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December 12, 2011 / BPO Trends

The Dynamics of Telemarketing

The Dynamics of Telemarketing

Today, telemarketing campaigns is one of the most common form of direct marketing practiced by businesses. Despite some negative connotations, telemarketing has become extremely valuable to companies with its ability to generate leads, increase revenue, and successfully conduct market research. O...

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December 12, 2011 / Business Outsourcing

CEBU as a BPO Destination

CEBU as a BPO Destination

As the local Business Process Outsourcing (BPO) industry continues to grow, the Philippines is on the fast track to becoming one of the prime outsourcing destinations in the world. Cebu City, the Queen City of the South, is considered as one of the most important BPO destinations in the country and ...

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December 12, 2011 / BPO Trends

Call-Centre Technology Gears

Call-Centre Technology Gears

Call centre technology tools can be a challenge to sort out. The options are numerous, attention-grabbing and often a nuisance. Still, there are a few handpicked call-centre technologies that are so powerful, so intrinsically useful, that it would be unwise not to take advantage of them. Here they a...

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December 12, 2011 / Partner

Developing Partner Relations through Outsourcing

Developing Partner Relations through Outsourcing

Develop partner relations. Personal involvement and close relationships with your business partners are the greatest sales forces ever, often underestimated in the outsourcing business.  Commit yourselves, don’t be greedy to devote enough of your time and soul power to your partners. It’s not j...

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December 12, 2011 / Business Outsourcing, Partner

Awesome Outsourcing Opportunities in the Philippines

Awesome Outsourcing Opportunities in the Philippines

It is clear that Philippines is now very much on the global map for outsourcing. Call centers actually began in the Philippines as plain providers of email responses and managing services. Now, the Philippines is becoming a regional and global hub for shared corporate backroom operations, especia...

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November 25, 2011 / BPO Trends

How to Make Successful Telephone Sales & Appointments

How to Make Successful Telephone Sales & Appointments

The First Few Seconds are Crucial Just like you would when writing a sales letter or press release, you should fill the first few seconds with as many key words and phrases as possible to gain an immediate interest from the customer.  You may only get chance to get out two or three sentences bef...

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November 25, 2011 / BPO Trends

How to Increase TeleSales

How to Increase TeleSales

The vast majority of training solutions focus on skills and tactics such as complaint handling, empathy, tone, etc. There really is no substitute for speaking to someone one-on-one since it’s the ultimate personalization tool. However, leading call centers operate differently from the rest. These ...

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November 25, 2011 / Uncategorized

The Value of Obtaining Telephone Skills

The Value of Obtaining Telephone Skills

Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success.   Learning and honing telephone and listening skil...

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November 25, 2011 / Business Outsourcing

Guidelines in Choosing the Right Call Center Outsourcing

Guidelines in Choosing the Right Call Center Outsourcing

Call center outsourcing differs in rate and quality.  The guidelines provided below will assist you in determining which call center best suits your interest, needs and expectations. Remember that they will soon represent your Company so the selection process is very vital.   1)    ...

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November 21, 2011 / BPO Trends

Top 10 Tips for Getting Past the Gatekeeper

Top 10 Tips for Getting Past the Gatekeeper

The Gatekeeper' is the individual whose job it is to prevent people getting access to the Decision-Maker.  Typically, this is a personal assistant or a secretary, but in some companies, it is even the receptionist or switchboard operator. These are Top 10 Tips for Getting Past the Gatekeeper: &n...

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