January 10, 2014 / BPO Trends, Business Outsourcing

Gain Benefits When Outsourcing Your IT Services

Gain Benefits When Outsourcing Your IT Services

When you start outsourcing your IT services, you immediately gained the following benefits: Reduce Labor Costs. Outsourcing services offer a broader range of skills and experience at a reduced cost while eliminating the need for recruiting, qualifying and training of your IT resources. Choose ...

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

Characteristics Of Virtual Contact Center Solutions Providers

Characteristics Of Virtual Contact Center Solutions Providers

Outsourcing contact centers has been a firm for many organizations. Unfortunately there are companies that have had unpleasant experiences with outsource companies and even pulled their customer contact service in-house. Especially when customer experience is such a critical component of building a ...

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

The Advantages Of Mobile Customer Service Solutions

The Advantages Of Mobile Customer Service Solutions

The increasing use of mobile devices has greatly affected customer expectations. A study on mobile customers and customer care showed the growing significance of mobile customer service options. This has led many companies to release mobile customer care solutions for businesses. The improved rel...

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January 10, 2014 / Business Outsourcing, Customer Satisfaction

Achieving Call Volume Milestone

Achieving Call Volume Milestone

Given today’ customers wanting to manage their transactions, many companies are adopting solutions for customer self-service to improve their customer satisfaction support services scores. June Spring Contact Solutions’ IVR technology-supported customer self-service solutions made a knowledge-in...

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January 2, 2014 / BPO Trends, Business Outsourcing

6 Steps For Improving Customer Satisfaction

6 Steps For Improving Customer Satisfaction

Generally, we will have Sales Professionals, Network Engineers, Account Managers and other administrative resources. For many of us, the mentality is that every person is a Customer Service resource. This is fine enough, except that sometimes we might forget to spend time training our team on the sk...

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January 2, 2014 / Business Outsourcing, Customer Satisfaction

5 Best Practices On Customer Service For IT

5 Best Practices On Customer Service For IT

There are a lot of resources available for organizations to improve their standards of customer service but it seem that so many consumers are still dissatisfied. A popular opinion maintains that technology is to blame. With IT progressing, communication had create difficulties for someone and busin...

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December 20, 2013 / BPO Trends, Business Outsourcing

Outsourcing On Customer Service Productivity

Outsourcing On Customer Service Productivity

The Internet has brought outsourcing for every company to save costs and time, enabling companies improve customer service support and enhance the customer experience. Sad to note that the safety measures to good customer service were not properly maintained in every outsourcing dealings and service...

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December 20, 2013 / BPO Trends, Business Outsourcing

Handling Employee Relationship In Outsourcing

Handling Employee Relationship In Outsourcing

In the present business situation, outsourcing to a third party is so common as it give companies the possibility of a reduced costs, enhance productivity and pay more attention on primary capabilities. Outsourcing is considered to provide more savings and control and also help companies to do well ...

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December 13, 2013 / BPO Trends, Business Outsourcing

Philippine Outsourcing Companies Aim For Quality Manpower

Philippine Outsourcing Companies Aim For Quality Manpower

Philippines is known as the best place for call center outsourcing, and the unchanging development of the Business Process Outsourcing (BPO) industry needs the country’s manpower to support this development. Globally renowned as a call center hub, the Philippines is assumed to have call center ...

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December 13, 2013 / BPO Trends, Business Outsourcing

Brighter Horizon For Phil Call Center Industry

Brighter Horizon For Phil Call Center Industry

The call center industry has gained much attention from various countries and has showed spectacular results on all levels of performance. It becomes an ideal trend for business owners, employers, employees, national economies, entrepreneurs, and others. In the Philippine call center industry, ad...

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December 5, 2013 / BPO Trends, Business Outsourcing

Good Vendor And Client Relationships

Good Vendor And Client Relationships

Maintaining a good connection is essential in an outsourcing project. Additionally, having a broad understanding of the project as well as a long lasting vision of the project and always keeping the customer’s needs in mind. For example, many of our providers facilitate professionals to be part of...

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November 29, 2013 / BPO Trends, Business Outsourcing

Phone-Based Customer Support Best Practices

Phone-Based Customer Support Best Practices

Landing a customer is only half the battle. Keeping the customer is the other half. One of the most influential factors driving customer retention is the quality of customer service support they provide. Providing top notch customer support will add incredible value to your company, increase brand a...

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November 21, 2013 / BPO Trends, Business Outsourcing

The Goals Of All Customer Interactions

The Goals Of All Customer Interactions

When consumers interact with a customer service support, they have certain expectations. In most cases, companies do a good job of meeting these expectations. Companies usually work to achieve the following goals and positively impact the consumers’ purchasing behavior. These goals are: Make...

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November 15, 2013 / BPO Trends, Business Outsourcing

Customer Loyalty: Starring The Sales Team

Customer Loyalty: Starring The Sales Team

When thinking about who in the organization has the biggest role in creating loyal customers, we typically think of the after-sale service and customer service support teams. But the sales team has a critical role to play as well. What are some of the key components of the sales experience that will...

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November 7, 2013 / BPO Trends, Business Outsourcing

Skills You Need To Be Successful In The Workplace

Skills You Need To Be Successful In The Workplace

It takes more than good customer service skills to succeed in a Philippine call center. Though it is very important, there are other things that will make you successful and important in any workplace setting. A typical Philippine call center outsourcing facility has over 100 employees. If you do...

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